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16

ChatBot Builder or Flow

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 William Nix

The ability to create chatbots for incoming chats. Automated replies based on text the customer entered or a menu. ManyChat is a great example.

This is helpful when a business only has 1-2 people running it. The chatbot could be tied into flows for more options.

  • 09/03/2022 -
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Ludwig Morales

the user experience of this request is as follows, (no limited to SMS but also should work on WhatsApp, Fb, IG if possible), when contacted by a customer keywords trigger actions, might be a response in the same channel, adding to crm/pipeline etc. I', attaching images from manychat.com and sendpuls.com, both tools (along with others) do that.

ChatBot Builder or Flow
ChatBot Builder or Flow

J

Josh Orion

I'm not sure if this is the solution you're looking for, however there IS a "New Incoming Chat Message" trigger that you can base a flow off of. That should get you there with the SMS step & response branches.

I'm sure you're looking for something more robust using Dialog Flow though (as am I).