Voters 5
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Custom Pre-Chat Forms - Collect more custom lead data
- In progress
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FlowTrack Mike |
On the chat widget today you can require the customer to enter their name and email before starting a chat. We're expanding this to add collection of additional data
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Nikol' Moira
This is paramount :) This will help route the query to the appropriate department with more clarifying information.
Brendon G
If we choose to collect the phone upfront we could create an SMS convo flow for the user here? Paradoxically.. i don't like adding my phone in upfront ( but that can be overcome with the right wording/trust ), but i do like getting replies to my phone as a user if i have navigated away from the page ( a bit like GHL ) and can continue the conversation from there.
FlowTrack Mike
Status changed to: In progress